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All products purchased from www.chiconlinebd.com can be exchanged within 15 days only if:
You must notify us within 3 days of delivery by writing to [email protected] or calling at +88 01766 668860 in case you want to raise a dispute. chiconlinebd.com looks at each dispute on a case-by-case basis and tries to be fair to both parties.
In case an item is found to be faulty or damaged, you will have to send the defective product back to Chic Collections within 15 days of purchase. Upon receipt, Chic Collections shall issue a replacement against the product mentioned in the Invoice.
Replacement will be sent in case a defected/faulty/damaged item is shipped both domestically and internationally. You will be required to email photographic evidence of the defective item at [email protected] within 15 days of purchase before any claims can be processed.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
Chic Collections does not offer a “refund” or “Money Back Guarantee” on purchased items.
A “refund” may only be issued if: